Connection with Citrix Netscaler from HP Easyshell disconnect directly after start.

HP Easy Shell immediately disconnects from the NetScaler after setting up a connection. As a result, it is not possible to connect to published desktops and apps.


- HP Easy Shell, version 3.6.6

- NetScaler, all versions


- All Thin Client models


- Microsoft Windows 10 IoT (64-bit)

- Microsoft Windows Embedded Standard 7 (WES 7E)

- Microsoft Windows Embedded Standard 7 (WES 7P)

To solve this problem, HP EasyShell needs to be upgraded to HP EasyShell 3.6.17 or higher

Download and install HP EasyShell using :

- HP Thin Update

- HP Update Center vanuit HP Device Manager

Official HP support article